Help centre
Frequently Asked Questions
Quick, clear answers about accounts, shops, discovery, payments and safety.
Getting started
What is AllNaijaMarket?
A Nigerian marketplace and discovery platform for markets, Market Shops,
Independent Shops, Virtual Shops, products and services,
including location-based discovery.
Can I browse without an account?
Yes. Guests can browse public marketplace content. An account is required for account-only features.
Can I register or log in with Google?
Yes, where Continue with Google is available. Google verifies your identity/email; AllNaijaMarket does not receive your Google password.
Does a Google buyer need a phone number or local password?
No. A Google buyer can complete registration with the verified Google identity without a mandatory phone number or local AllNaijaMarket password.
For sellers
What happens when I register as a seller?
Seller registration is one continuous flow and every seller must create at least one shop. A Google seller must still complete required seller/shop details before the account is created.
Which shop type should I choose?
Market Shop is inside a listed physical market; Independent Shop is a physical location outside a listed market; Virtual Shop operates primarily online.
Do I select every child subcategory?
No. Select the appropriate parent category; the platform can associate the relevant child subcategories automatically.
Are referral and marketing fields compulsory?
No. Seller referral information and marketing consent are optional.
What should I do after registration?
Continue in Business Center/Settings: add or confirm location where applicable, add products/services, upload shop and profile images, and complete relevant shop settings.
What does verification mean?
It means the shop completed the applicable platform review. It improves trust but is not a guarantee of every future transaction.
Discovery & communication
How do I find nearby markets and shops?
Use location discovery to find nearby markets, shops, products and services, or browse by market, location and category.
What shop types can I discover?
Market Shops, Independent Shops and Virtual Shops.
How can buyers contact sellers?
Use supported platform chat and other contact options made available by the shop/platform.
Payments & visibility
Are payments secure?
Supported platform payments are processed by established third-party payment providers. AllNaijaMarket does not store card numbers, PINs or CVVs.
What are seller referral rewards?
An eligible seller referral can currently earn ₦250 internal promotional credit after the referred seller's first qualifying payment. It is not withdrawable cash.
What is paid promotion?
Paid promotion improves visibility under the applicable placement and ranking rules. It does not guarantee sales or service requests.
Can buyers or sellers advertise?
Eligible logged-in buyer or seller accounts can proceed to the advertising booking flow, subject to availability, payment, policy and moderation.
Delivery Card & safe delivery
What is an ANM Delivery Card?
It is a protected, reusable and immutable digital delivery-address card for
a Buyer or SellerBuyer. One card represents one address and map position.
The owner can reuse it with different sellers.
How much does a Delivery Card cost?
Your first successfully generated Delivery Card is free.
Each additional address card currently costs
₦5,000.00.
If Admin has made the additional-card fee FREE,
additional cards created while that price is active are free.
Reusing an existing card is free.
Can I withdraw a Delivery Request if the seller has not accepted?
Yes. While the request is still waiting for the seller's first acceptance, the Buyer or SellerBuyer can withdraw it and give a reason. Once the seller accepts, the simple pending-request withdrawal closes and later outcomes must use the accurate delivery status.
Should I send a Delivery Request just to ask whether a seller is interested?
No. Send a Delivery Request only when you are genuinely ready to buy if the seller accepts and the locked goods and terms remain acceptable. Repeated fake, prank or intentionally unserious requests may be reviewed as platform misuse.
What if I transact with the seller outside the Delivery Card system?
Deliberately bypassing an applicable Delivery Card workflow is prohibited. If the parties continue outside it, Delivery Card controls and protections—including controlled address release, request status records and protected proof—do not apply, and AllNaijaMarket is not responsible for problems arising from that off-workflow transaction to the extent permitted by law. AllNaijaMarket may still receive complaints, enforce platform rules or assist a lawful investigation.
Should I visit a nearby shop before requesting delivery?
If the physical shop is close enough to visit safely and conveniently, it can be wise to visit, confirm the shop and goods, and inspect or test the item before arranging delivery.
When can a seller see my exact address?
A seller first sees the product,
quantity,
price snapshot,
and approximate area.
For a new request,
the current Seller Delivery Card Unlock/Linking Fee is
₦500.00.
The amount applicable to an existing request is its snapshotted amount.
Exact card information is released only after the required acceptance,
buyer reconfirmation,
and unlock stage are completed.
Exact access closes when the request closes.
Can platform credit pay the Seller Delivery Card Unlock/Linking Fee?
When the Seller Delivery Card Unlock/Linking Fee is payable,
platform credit cannot fund it.
If the applicable request fee is FREE,
no gateway payment is required.
Does a five-star Delivery Card rating give the seller a reward?
No. Delivery Card ratings are reputation signals only and never create cash or platform-credit rewards.
What delivery proof is required?
The protected workflow requires two goods-focused photographs.
A third identifying photograph is optional,
and a short goods-only video is optional.
Do not intentionally record faces.
Avoid unrelated people,
private interiors,
children,
or identity documents.
Can the website guarantee that nobody can screenshot my card?
No web technology can guarantee that. AllNaijaMarket restricts copying, saving,
printing and screen capture where supported, uses watermarks, and the Android
secure screen can block ordinary screenshots/screen recording on protected pages.
Should I send my home location in chat?
For better privacy, use the protected Delivery Card workflow instead of sending
your precise residential location through ordinary marketplace chat.
How long does a seller have to start an accepted Delivery Card request?
Delivery should reach In Transit within three days (72 hours) of seller acceptance.
If it has not started after 48 hours, both buyer and seller are reminded.
If it still has not reached In Transit at 72 hours,
the request is automatically cancelled and seller access to the precise card closes.
Should I visit a nearby physical shop?
Where it is reasonably close, safe and practical,
buyers are encouraged to visit the shop to confirm
the shop and goods and inspect or test the item before
arranging delivery or choosing collection from the shop.
Can a seller send another person or delivery company?
Yes. After the Delivery Link Fee is confirmed, the seller can assign an
individual deliverer or delivery company and record the actual rider/driver's
name, phone number and gender. The deliverer receives a temporary PIN-protected
delivery link for that request only.
Can I pay when a delivery company has collected the goods?
You may choose to do so after independently confirming that the assigned
delivery company actually has custody of the goods. Verify the company/rider
directly. A status update alone is not a guarantee of custody or product quality.
Services & Service Request Card
Can a shop offer only services or both products and services?
Yes. A shop can use Products Only, Services Only, or Products & Services. An unverified shop can change this in Shop Settings. Once verified, the mode is locked and Customer Care/Admin approval is required for another change. Existing verified shops are enabled for Products & Services.
What is an ANM Service Card?
It is a reusable customer service/contact card used with formal Service Requests. The current free allowance is 1 card. After the free allowance, an additional Service Card currently costs ₦5,000.00. Admin can change these values from the Commercial Control Room.
What is a Service Request Card?
It is the formal AllNaijaMarket record used for a Service Request, Quote Request or Appointment Request. It records the service, participating customer/provider, request details, status and applicable linking fees.
How much are Service Request linking fees?
The current customer linking fee is ₦500.00 and the current provider unlock/linking fee is ₦500.00. The amount applicable to an existing request is the amount snapshotted when that request/payment record was created, even if Admin later changes the Control Room price.
Can I just use chat or WhatsApp instead of the Service Request Card?
Chat or WhatsApp may be used for preliminary questions. Deliberately using them to bypass an applicable formal Service Request, Quote or Appointment workflow is prohibited. If the parties continue outside the required workflow, AllNaijaMarket workflow-specific records and protections do not apply and AllNaijaMarket is not responsible for problems arising from that off-workflow transaction to the extent permitted by law.
Does a verified shop automatically qualify for every professional service?
No. Existing shop verification remains valid, but delicate or regulated services may require additional CAC/business, professional licence, qualification/certification, identity and business-address evidence before the professional service is shown as credential-verified.
Account, privacy & safety
I forgot my password. What should I do?
Use Forgot Password on the appropriate login page. An account created only
with Google may not have a local AllNaijaMarket password.
What does Google sign-in share?
AllNaijaMarket may receive your Google account identifier, name,
verified email and basic profile information for authentication.
It does not request Gmail messages, Drive files, Calendar,
Contacts or your Google password.
Can my account be suspended?
Yes. Fraud, serious/repeated violations, security risks,
unlawful activity or abuse can lead to restrictions, suspension or termination.
Can I request deletion?
Yes through the available account/support process,
subject to lawful/security retention of necessary records.
How do I report a problem?
Use Contact/Support or the applicable complaint feature and provide
enough information for review.
📱 Simple to use
Buyers and Sellers/Service Providers can communicate directly through the platform or WhatsApp.
💳 Secure payment services
Supported platform payments are processed through established payment providers.
🌍 Nationwide discovery
Discover markets, market shops, independent shops, virtual shops, products, and services across Nigeria.