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Frequently Asked Questions

Quick, clear answers about accounts, shops, discovery, payments and safety.

Getting started

A Nigerian marketplace and discovery platform for markets, Market Shops, Independent Shops, Virtual Shops, products and services, including location-based discovery.
Yes. Guests can browse public marketplace content. An account is required for account-only features.
Yes, where Continue with Google is available. Google verifies your identity/email; AllNaijaMarket does not receive your Google password.
No. A Google buyer can complete registration with the verified Google identity without a mandatory phone number or local AllNaijaMarket password.

For sellers

Seller registration is one continuous flow and every seller must create at least one shop. A Google seller must still complete required seller/shop details before the account is created.
Market Shop is inside a listed physical market; Independent Shop is a physical location outside a listed market; Virtual Shop operates primarily online.
No. Select the appropriate parent category; the platform can associate the relevant child subcategories automatically.
No. Seller referral information and marketing consent are optional.
Continue in Business Center/Settings: add or confirm location where applicable, add products/services, upload shop and profile images, and complete relevant shop settings.
It means the shop completed the applicable platform review. It improves trust but is not a guarantee of every future transaction.

Discovery & communication

Use location discovery to find nearby markets, shops, products and services, or browse by market, location and category.
Market Shops, Independent Shops and Virtual Shops.
Use supported platform chat and other contact options made available by the shop/platform.

Payments & visibility

Supported platform payments are processed by established third-party payment providers. AllNaijaMarket does not store card numbers, PINs or CVVs.
An eligible seller referral can currently earn ₦250 internal promotional credit after the referred seller's first qualifying payment. It is not withdrawable cash.
Paid promotion improves visibility under the applicable placement and ranking rules. It does not guarantee sales or service requests.
Eligible logged-in buyer or seller accounts can proceed to the advertising booking flow, subject to availability, payment, policy and moderation.

Delivery Card & safe delivery

It is a protected, reusable and immutable digital delivery-address card for a Buyer or SellerBuyer. One card represents one address and map position. The owner can reuse it with different sellers.
Your first successfully generated Delivery Card is free. Each additional address card currently costs ₦5,000.00. If Admin has made the additional-card fee FREE, additional cards created while that price is active are free. Reusing an existing card is free.
Yes. While the request is still waiting for the seller's first acceptance, the Buyer or SellerBuyer can withdraw it and give a reason. Once the seller accepts, the simple pending-request withdrawal closes and later outcomes must use the accurate delivery status.
No. Send a Delivery Request only when you are genuinely ready to buy if the seller accepts and the locked goods and terms remain acceptable. Repeated fake, prank or intentionally unserious requests may be reviewed as platform misuse.
Deliberately bypassing an applicable Delivery Card workflow is prohibited. If the parties continue outside it, Delivery Card controls and protections—including controlled address release, request status records and protected proof—do not apply, and AllNaijaMarket is not responsible for problems arising from that off-workflow transaction to the extent permitted by law. AllNaijaMarket may still receive complaints, enforce platform rules or assist a lawful investigation.
If the physical shop is close enough to visit safely and conveniently, it can be wise to visit, confirm the shop and goods, and inspect or test the item before arranging delivery.
A seller first sees the product, quantity, price snapshot, and approximate area. For a new request, the current Seller Delivery Card Unlock/Linking Fee is ₦500.00. The amount applicable to an existing request is its snapshotted amount. Exact card information is released only after the required acceptance, buyer reconfirmation, and unlock stage are completed. Exact access closes when the request closes.
When the Seller Delivery Card Unlock/Linking Fee is payable, platform credit cannot fund it. If the applicable request fee is FREE, no gateway payment is required.
No. Delivery Card ratings are reputation signals only and never create cash or platform-credit rewards.
The protected workflow requires two goods-focused photographs. A third identifying photograph is optional, and a short goods-only video is optional. Do not intentionally record faces. Avoid unrelated people, private interiors, children, or identity documents.
No web technology can guarantee that. AllNaijaMarket restricts copying, saving, printing and screen capture where supported, uses watermarks, and the Android secure screen can block ordinary screenshots/screen recording on protected pages.
For better privacy, use the protected Delivery Card workflow instead of sending your precise residential location through ordinary marketplace chat.
Delivery should reach In Transit within three days (72 hours) of seller acceptance. If it has not started after 48 hours, both buyer and seller are reminded. If it still has not reached In Transit at 72 hours, the request is automatically cancelled and seller access to the precise card closes.
Where it is reasonably close, safe and practical, buyers are encouraged to visit the shop to confirm the shop and goods and inspect or test the item before arranging delivery or choosing collection from the shop.
Yes. After the Delivery Link Fee is confirmed, the seller can assign an individual deliverer or delivery company and record the actual rider/driver's name, phone number and gender. The deliverer receives a temporary PIN-protected delivery link for that request only.
You may choose to do so after independently confirming that the assigned delivery company actually has custody of the goods. Verify the company/rider directly. A status update alone is not a guarantee of custody or product quality.

Services & Service Request Card

Yes. A shop can use Products Only, Services Only, or Products & Services. An unverified shop can change this in Shop Settings. Once verified, the mode is locked and Customer Care/Admin approval is required for another change. Existing verified shops are enabled for Products & Services.
It is a reusable customer service/contact card used with formal Service Requests. The current free allowance is 1 card. After the free allowance, an additional Service Card currently costs ₦5,000.00. Admin can change these values from the Commercial Control Room.
It is the formal AllNaijaMarket record used for a Service Request, Quote Request or Appointment Request. It records the service, participating customer/provider, request details, status and applicable linking fees.
The current customer linking fee is ₦500.00 and the current provider unlock/linking fee is ₦500.00. The amount applicable to an existing request is the amount snapshotted when that request/payment record was created, even if Admin later changes the Control Room price.
Chat or WhatsApp may be used for preliminary questions. Deliberately using them to bypass an applicable formal Service Request, Quote or Appointment workflow is prohibited. If the parties continue outside the required workflow, AllNaijaMarket workflow-specific records and protections do not apply and AllNaijaMarket is not responsible for problems arising from that off-workflow transaction to the extent permitted by law.
No. Existing shop verification remains valid, but delicate or regulated services may require additional CAC/business, professional licence, qualification/certification, identity and business-address evidence before the professional service is shown as credential-verified.

Account, privacy & safety

Use Forgot Password on the appropriate login page. An account created only with Google may not have a local AllNaijaMarket password.
AllNaijaMarket may receive your Google account identifier, name, verified email and basic profile information for authentication. It does not request Gmail messages, Drive files, Calendar, Contacts or your Google password.
Yes. Fraud, serious/repeated violations, security risks, unlawful activity or abuse can lead to restrictions, suspension or termination.
Yes through the available account/support process, subject to lawful/security retention of necessary records.
Use Contact/Support or the applicable complaint feature and provide enough information for review.
Contact Support

📱 Simple to use

Buyers and Sellers/Service Providers can communicate directly through the platform or WhatsApp.

💳 Secure payment services

Supported platform payments are processed through established payment providers.

🌍 Nationwide discovery

Discover markets, market shops, independent shops, virtual shops, products, and services across Nigeria.